We will manage your day-to-day reception team by ensuring consistent management with processes in place to enhance quality outcomes and patient experience. We will also assist with implementing seamless scheduling capabilities allowing patients to book appointments across a diverse range of platforms, including online, reducing administrative overhead and optimising clinic schedules.

We will take the hassle out of managing your practice, including reviewing and implementing procedures and policies, implementing process enhancement initiatives, managing contractors, procurement processes, and other administrative tasks. Our framework is focused on ensuring that compliance and quality initiatives are met and are consistently monitored with any deficiencies identified and corrective action implemented promptly.

DEC considers our practice management solution as a strategic partnership arrangement with the practice owners. As part of the onboarding process, we will develop a practice business plan to ensure that the strategic and operational objectives are clearly defined, and we can ensure that there is a clear direction in moving the practice forward. The business plan will also define marketing strategies and focuses for the practice. 

We will provide support to your business across bookkeeping, financial analysis, and management reporting. Our unique offering provides your practice with a diverse range of financial data to assist with business decision-making. Our core goal is to provide financial information that supports your practice’s strategic and operational objectives. We also undertake reconciliation processes around billing to Medicare to ensure that all funding is accurately received and accounted for.

We will provide support to your business from human resources management, professional development, workforce planning, and related human resources operational support. Payroll and rostering services can also be provided as part of our practice management option.

As part of our practice management solution, we will coordinate all of your procurement of supplies, review imprest systems, and also manage your contractors. We can utilise our network to ensure that you are getting competitive pricing for your supplies. 

We provide digital marketing, graphic design, web design, and related services. Our objective is to provide support to the practice owners to grow their business through lead generation, brand development and positioning, and promoting the unique selling points of your business. We can also provide information technology and communication solutions to enhance your business efficiencies and outcomes. 

DEC will assist your practice to maintain accreditation, by ensuring ongoing compliance with accreditation outcomes. We will also implement an internal auditing process to ensure that your practice remains compliant. 

We will implement enhanced communication channels, including SMS and email reminders, facilitating proactive engagement with patients, improving appointment adherence, and fostering patient satisfaction. 

Advanced analytics and reporting tools provide actionable insights into practice performance, patient demographics, and financial metrics to support informed decision making and strategic planning.